Terms and Conditions

TERMS & CONDITIONS

This is an Agreement between you (the Member) and A1 Thornaby Limited (t/a) allGym, 8 New Street, Thornaby, Stockton-On-Tees, Durham, TS17 6BU Registered in England No. 12239035.

PRINCIPLE TERMS

This agreement is between you and A1 Thornaby Limited (t/a) allGym. This agreement commences once you have indicated your acceptance in the joining process. If you did not join on the club’s premises, you have 14 full days after joining (or 14 full days from when your chosen club opens, if you joined during a pre-opening sales phase) to cancel this agreement for any reason. To exercise this right you must inform allGym by using the cancellation option in your allGym app or by visiting the allGym website and submitting a cancellation form.

If you exercise this right to cancel we (allGym) will reimburse you all joining and membership fee payments received from you. If you have used the service before requesting to cancel, we will reduce your membership fee refund by a pro-rata amount equal to the number of days from joining to the date cancellation was requested.

If you joined on our trade premises you have no legal entitlement to a cooling-off period.

Your membership starts immediately (or when your club opens in the case of a pre-sale membership).

You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen. Memberships are not transferable to another person or branch.

FEES AND CHARGES

The Monthly Payment Amount is due from you to us (allGym). You are obligated to make the Minimum No. of Monthly Payments stated with the first one being paid on the First Monthly Payment Date and then every month thereafter. You are obligated to make every Monthly Payment regardless of non-attendance, except where the cancellation terms below (or under the Principal Terms) are met. You are unable to amend the date of your Monthly payments.

We may change the Monthly Fee for Non-Contract Members at any time by providing you with 4 weeks’ notice. You can cancel your Membership within this 4-week period, but if you do not, we will automatically apply the updated Monthly Fee. We will not change the Monthly Fee for Fixed Members during their Fixed Member Period but do reserve the right to amend a Fixed Members Monthly Fee after that period ends.

If you fail to pay any monies due under this agreement or if any Payment is returned unpaid or any cheque is returned unpaid, or if any other form of payment is not honoured for whatever reason, you shall pay our Payment Provider on demand an administration fee of £25.

CANCELLATION WITHIN CONTRACT

Relocation: This agreement can be cancelled if your new permanent address is more than 10 miles away from any allGym facility. You must upload proof when submitting the cancellation form on the allGym website.

Long term (over 3 month) illness or injury: This agreement may be cancelled with appropriate medical proof prohibiting exercise for 3 months or longer. Upload the documents when submitting the cancellation form on the allGym website.

Redundancy, Pregnancy: These conditions can also lead to cancellation upon proof. Visit the allGym website and upload documents.

FREEZING

You are able to freeze your membership for a continuous period of up to 3 months without charge, for any reason. We will allow a maximum of 3 months frozen membership in any one calendar year. Temporary illness or injury may allow additional freeze periods.

GENERAL TERMS

Once you have completed the Minimum No. of Monthly Payments, we will automatically continue collecting Monthly Payments every month. Your membership will be extended by one month for each payment (“Renewal Period”). If you wish to prevent automatic renewal, you must visit the allGym website and submit an online cancellation form with 30 days’ notice.

PLUS MEMBERSHIP

As a PLUS member, you agree to:

  • Pay a higher fee for access to the exclusive features of the PLUS membership.
  • To downgrade from a PLUS Membership to a standard Membership, please contact our team with 30 days’ notice.
  • If you miss a Direct Debit/Recurring Card Payment, your PLUS Membership privileges, alongside standard Membership and gym access, will be temporarily paused until payment is resolved.

PLUS Guest Privileges: PLUS members may bring one guest per day for free, subject to specific terms regarding age, identification, and entry requirements.

GYM RULES

Please follow all rules regarding access, behaviour, and safety as posted in the gym and as agreed upon sign-up. Members must use their QR code or PIN for entry, and misuse of PINs or other membership terms may result in termination.

PRIVACY POLICY

Your privacy is important to us. For full details on how we collect and use your data, please refer to our Privacy Policy.

HEALTH COMMITMENT STATEMENT

Our commitment to you:

  1. We will respect your personal decisions and allow you to make your own decisions about what exercise you can carry out. However, we ask you not to exercise beyond what you consider to be your own abilities.
  2. We will make every reasonable effort to make sure that our equipment and facilities are in a safe condition for you to use and enjoy.
  3. We will take all reasonable steps to make sure that our staff are qualified to the fitness industry standards as set out by the Register of Exercise Professionals.
  4. If you tell us that you have a disability which puts you at a substantial disadvantage in accessing our equipment and facilities, we will consider what adjustments, if any, are reasonable for us to make.

Your commitment to us:

  1. You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely, before you use our equipment and facilities you should get advice from a relevant medical professional and follow that advice.
  2. You should make yourself aware of any rules and instructions, including warning notices, and follow them. Exercise carries its own risks. You should not carry out any activities which you have been told are not suitable for you.
  3. You should let us know immediately if you feel ill when using our equipment or facilities. Our staff members are not qualified doctors, but there will be a person available who has had first–aid training.
  4. If you have a disability, you must follow any reasonable instructions to allow you to exercise safely.