Privacy Policy

Your privacy is important to us. allGym understands that when you, our customer, use our website and member services systems, you are entrusting us with your most valuable asset—your data. You trust that its privacy will be protected and that it will be used only in a way that is consistent with your expectations.

This privacy statement explains what personal data allGym collects from you, through our interactions with you and through our products, and how we use that data.

Personal data we collect

allGym collects data to operate effectively and provide you the best experiences with our website and our products. You provide some of this data directly, such as when you sign up for a gym membership, login to our member Wi-Fi, administer your member services account, book an induction, request a one-day pass, or submit an enquiry via one of our website forms.

We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time, but have included:

• Data brokers from which we purchase demographic data to supplement the data we collect.
• Social networks when you follow/contact one of the allGym social profiles.
• Partners with which we offer co-branded services or engage in joint marketing activities.

You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a product or feature, you may not be able to use that product or feature.

The data we collect includes:

• Name and contact data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.
• Credentials: We collect passwords, password hints, and similar security information used for authentication and account access.
• Demographic data: We collect data about you such as your age, gender, location, and training goals.
• Payment data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., credit card number), and the security code associated with your payment instrument.
• Usage data: We collect data about your training patterns and how often you train at our gyms.
• Other information: We also collect information you provide to us and the content of messages you send to us, such as feedback, product reviews, or questions and information you provide for customer support.

How we use personal data

Contact & Communication: We use data we collect to communicate with you and personalise our communications with you. For example, we may contact you by phone, SMS, email or other means to provide you with information about the products/services that allGym offers, to inform you that you have not completed your membership sign-up process, to invite you to provide feedback, or to send you our weekly email newsletters. When sharing your data via one of our sign-up forms, you can opt whether you would like to receive communications from allGym. All emails we send will provide the option for you to unsubscribe from receiving marketing/informational communications.

*Email marketing campaigns published by allGym may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. In compliance with GDPR, subscribers are given the opportunity to unsubscribe at any time through an automated system.

We partner with Harlands to make direct debit collections on our behalf for members of our club in the UK. We share with Harlands all of the information necessary to make these collections and in order for them to be able to meet their obligations under the Direct Debit Guarantee Scheme. Outside of the above, we will not share your data with any third party.

Customer feedback: We use data from customer feedback to make improvements to our products.

Business Operations: We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.

Cookies & Similar Technologies

This website uses cookies to better the user’s experience while visiting the website. Cookies are small files saved to the user’s computer hard drive that track, save, and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the user with a tailored experience within this website.

allGym uses cookies & similar technologies for several purposes, including:

• Sign-in and Authentication: When you sign into a website using your personal account details, we store a unique ID number, and the time you signed in, in an encrypted cookie on your device. This cookie allows you to move from page to page within the site without having to sign in again on each page.
• Security: We use cookies to detect fraud and abuse of our websites and services.
• Storing Information You Provide to a Website: When you provide information or add products to a shopping basket when shopping on allGym websites, we store the data in a cookie to remember the products and information you have added.
• Showing Advertising: We may display advertising from third parties such as Google on the allGym website. If we do, cookies will be used to record how many visitors have clicked on an advertisement and to record which advertisements you have seen so you don’t see the same one repeatedly.
• Analytics: We use cookies and other identifiers to gather usage and performance data to count the number of unique visitors to a web page or service and to develop statistics about our products’ operations. This software is provided by Google Analytics, which will save a cookie to your device to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
• Performance: allGym uses cookies for load balancing to ensure that websites remain up and running.

How to Control Cookies

Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. For example, you can block or delete cookies by clicking Settings > Privacy > Cookies. Instructions for blocking or deleting cookies in various browsers may be found by searching “(insert browser name) block cookies”.

Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

External Links

Although this website only includes quality, safe, and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should, therefore, note that they click on external links at their own risk, and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, who may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program that may use cookies and track the number of referrals sent from this website. This may include the use of cookies which may be saved on your computer’s hard drive.

Social Media Platforms

Communication, engagement, and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution regarding their own privacy and personal details. This website and its owners will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as telephone or email.

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