FAQs

Joining the Gym

How do I join? +

 

How much is allGym per month? +

 

Can I cancel my membership at any time? +

 

This is a fantastic offer, what is the catch? +

 

Do you do day passes? +

 

What is the minimum age to join allGym? +

 

Can I delay the start of my membership? +

 

What's included in the joining fee? +

 

Does allGym have a corporate scheme? +

 

Do you offer a NHS or Student discount? +

 

Is personal training available? +

 

 

Payment

Can I pay by cash or card? +

 

Can I set up my direct debit with a non-UK bank account? +

  

When does the first month’s payment come out of my bank? +

 

  

Equipment & Facilities

 

Are there lockers? +

 

Do you provide parking at allGym? +

 

Will I be shown how to use the equipment? +

 

Are there changing facilities and showers in allGym? +

 

Do you have sunbeds and when can I use them? +

 

 

My First Visit

How do I get to allGym? +

 

I entered my PIN but the turnstile won’t open. What should I do? +

 

What if I need help while I’m in allGym? +

 

If I am disabled, will I have problems getting into allGym? +

 

I am under 18, what do I need to do to access the gym? +

 

 

Being a Member of allGym

Do you have a lost property area? +

 

What is a PIN Number? +

 

I’ve forgotten my PIN number; how can I retrieve it? +

 

Can I change my PIN number? +

 

Can I share or give my PIN number to somebody else to use? +

 

What does freezing my membership mean? +

 

How do I unfreeze my membership? +

 

How much does it cost to freeze my membership? +

 

How can I cancel my membership? +

 

What benefits will I get if I refer a friend? +

 

 

Free Wi-Fi

How do I access the free WiFi for members? +

 

Is there a time limit on how long I can stay online? +

 

What do I do if I have a problem with the WiFi? +

allGym Stockton