Joining the Gym
How do I join? +
You can join online via our website allgym.co.uk, by calling our sales team on 01642 901722 or in club where a member of our friendly staff team will be able to help
How much is allGym per month? +
Monthly membership depends on your needs but we have a monthly membership to suit all. Please visit our websites homepage and scroll down to see membership options
Can I cancel my membership at any time? +
Yes, all of our members can cancel any time, although if you are still in contract there will be an early termination fee.
This is a fantastic offer, what is the catch? +
The catch is you have to become part of the allGym family, receive the best level of service and endure a friendly, fun filled and welcoming atmosphere
Yes we have day passes available online on our website or at reception. Cash or card accepted.
What is the minimum age to join allGym? +
The minimum age requirement is 14
Can I delay the start of my membership? +
allGym like to accommodate all circumstances so please speak to a member of our team to discuss this
What's included in the joining fee? +
Joining fee includes 12 weeks free use of the allGym app and a 4-week introductory workout and nutrition plan. Offers may vary.
Does allGym have a corporate scheme? +
Yes we do. We offer corporate memberships at a discounted rate. Please see our website for pricing.
Do you offer a NHS or Student discount? +
Is personal training available? +
Personal Training is available at an extra cost but there are personal trainers on the gym floor who will be more than happy to offer advice and guidance.
Payment
Can I pay by cash or card? +
Yes we accept both cash and card payments.
Can I set up my direct debit with a non-UK bank account? +
We can set up a direct debit with any bank account if it is accepted by our system.
When does the first month’s payment come out of my bank? +
The first month’s payment will usually be taken by card at the time of joining. Payments thereafter will be taken on the same date of joining each month following.
Equipment & Facilities
Yes we have 140 lockers per changing room
Do you provide parking at allGym? +
Yes we provide free parking in a large capacity car park, monitored by CCTV
Will I be shown how to use the equipment? +
Inductions are available free of charge and can be booked in at reception or online. We also have a virtual induction coming soon
Are there changing facilities and showers in allGym? +
Yes we have large changing rooms equipped with toilets and showers as well as sunbeds
Do you have sunbeds and when can I use them? +
We have sunbeds in our changing rooms for which tokens are available to purchase at reception
My First Visit
How do I get to allGym? +
allGym is located in mandale triangle straight off the A66 exit A1130 Thornaby. We are on google maps and are only a phone call away to help direct you.
I entered my PIN but the turnstile won’t open. What should I do? +
Ask a member of staff at reception. They will be able to help with any issues
What if I need help while I’m in allGym? +
Ask a member of staff at reception or on the gym floor. We’re always here to help
If I am disabled, will I have problems getting into allGym? +
No allGym provide disabled access
I am under 18, what do I need to do to access the gym? +
If you are under the age of 18 you may be asked for proof of age so that we can verify you meet the minimum age requirement of 14
Being a Member of allGym
Do you have a lost property area? +
Yes. Dry items will be kept for up to 7 days. Wet items will be kept for up to 48 hours
Your pin number allows you access to the club
I’ve forgotten my PIN number; how can I retrieve it? +
Ask at reception, a member of our admin team will be able to provide your PIN
Can I change my PIN number? +
You can change your PIN number but it will be another random sequence of 6 digit numbers
Can I share or give my PIN number to somebody else to use? +
Sharing of PINs is a breach of contract for which fines can be imposed of up to £50
What does freezing my membership mean? +
You can freeze your membership if you are unable to attend the gym due to qualifying circumstances. E.g. undergoing surgery
How do I unfreeze my membership? +
You can unfreeze your membership by speaking to a member of our team either in club or by contacting by telephone. The contact number is 01642 901722
How much does it cost to freeze my membership? +
Freezing your membership is free and your payments will stop until membership is re-activated
How can I cancel my membership? +
You can cancel your membership any time online. Please note this must be the process followed and do not cancel your direct debit. The account will close and cancel once final payment has been made. Cancelling a direct debit before this will incur admin fees.
What benefits will I get if I refer a friend? +
Refer a friend and receive 1 month free. So if you referred 1 friend you would get 1 month free if you referred 2 you would get 2 months free and so on. Each friend you introduced also receives 1 free month.
Free Wi-Fi
How do I access the free WiFi for members? +
You can access the WiFi by connecting to our guest wifi
Is there a time limit on how long I can stay online? +
There are no time limits or restrictions for using our WiFi
What do I do if I have a problem with the WiFi? +
Ask a member of staff at reception or on the gym floor. We’re always here to help
